Frequently Asked Questions
Everything you need to know about your Homestuck Official Store experience.
How long will it take for my order to ship?
Most orders are processed within 3-5 business days. Domestic shipping typically takes 5-7 business days, while international shipping can take 2-4 weeks depending on your location and customs processing.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed clothing items within 30 days of delivery. Please ensure all original tags are attached and the item is in its original packaging.
How do I know which size to order?
Each product page features a detailed size chart. We recommend measuring a similar garment you already own and comparing it to our measurements to ensure the perfect fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I care for my Homestuck apparel?
To preserve the quality of the prints and fabric, we recommend machine washing your garments inside out in cold water and tumble drying on low heat or air drying.